Responsibilities:

• Provide Customers and Sales Team with service repair updates upon request.
• Partner with internal Service Technicians to maintain process flow and service and warranty system updates.
• Use of RMB Warranty system to register products and dispatch claims.
• Maintain process flow and organization of incoming warranty requests
• Process returns authorizations as needed.
• Maintain Department SLA metrics.
• Provide backup assistance to the processing of warranty claims when necessary.
• Effectively communicate to Customers, Dealers, and Sales team via email and phone daily.
• Must be able to adapt to a demanding environment and adapt well to change.
• Thorough manual entry skills for warranty processing to oversee heavy volume.

Requirements:

• 3-5 years related experience in customer experience/warranty processing or a Bachelor’s degree in a related field.
• Advanced knowledge of computer options and proficiency in Microsoft Word, Excel, Outlook.
• Possess the ability to multitask between various software systems, problem resolution issues, and incoming customer phone calls.
• Strong organizational skills are necessary to manage the high volume of detailed transactions and orders with speed and accuracy.
• Must be initiative-taking, and proactive with respect to working with minimal supervision and guidance.
• Prior experience with warranty processing, and claims processes preferred.