Temporary AP & Collections Specialist
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Accentuate Staffing is seeking a Temporary AP & Collections Specialist to join a successful technology solutions organizations in Raleigh, NC. The AP & Collections Specialist will serve as the liaison between the creditors and the company. Duties will include processing customer refunds, reviewing account alterations, resolving client inconsistencies, and collecting overdue payments. The role requires someone with the ability to balance between maintaining trustful relationships and guaranteeing timely payments.
Responsibilities:
- Assist the Accounting Department with invoicing and accounts receivable collection.
- Supports accurate processing of payments (expenses/prepaid expenses/fixed assets/liabilities).
- Reviews & processes incoming invoices received daily, applying to proper accounts in Netsuite.
- Responsible for accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
- Processes weekly payments via ACH, and Wire (or occasional checks).
- Reviews and posts automatic (bank) draft transactions in AP system.
- Posts journal entries monthly and reconciles accounts in general ledger.
- Enhances client relationships while ensuring timely payments.
- Researches and reconciles billing discrepancies and short payments.
- Researches customers, contacts and builds processes surrounding accounts receivable best practices for both current and past due accounts.
- Builds strong and professional relationship with customers and applies excellent customer service in a timely manner.
- Makes outbound collection calls in a professional manner while keeping and improving customer relations.
- Escalates unresolved issues to management or internal sales representative.
- Manages mail correspondence to customers to encourage payment of delinquent accounts and maintains list of customers on credit hold.
- Ability to problem solve customer credit risk, collection and billing issues as they arise and work through a solution and or/present options to management.
- Identifies and communicates ideas to improve the collection process.
- Collaborates with customers, peers and internal sales partners for a winning outcome.
- Performs other related duties as assigned.
Requirements:
- 3+ years’ experience in customer service
- 1+ years’ experience in AP accounting and/or collections preferred
- Engage and partner with clients and internal partners as required
- Prefer working in a collaborative, team-based environment
- Excellent oral and written communication skills
- Excel in problem-solving
- Self-driven
- Excellent time management and organizational skills
- Ability to prioritize and leverage resources successfully
- Proficiency in PC/Internet technologies and Microsoft Office Suite
