Service Desk Specialist
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Accentuate Staffing is recruiting for a Service Desk Specialist to join a customer in Wilson, NC This position is primarily responsible for providing technology support to Service Desk requests. The role encompasses a range of tasks including diagnosing hardware/software issues, providing on-site analysis, mentoring IT interns, ensuring 24/7 support during peak seasons, managing inventory for critical hardware, and occasionally traveling for maintenance.
Responsibilities:
- Handle Service Desk requests with minimal supervision.
- Document, track, and resolve issues using the problem tracking system.
- Prioritize and manage work orders through ticketing system.
- Differentiate between hardware, software, and user-generated problems; provide timely solutions.
- Install, diagnose, repair, and upgrade hardware/software, ensuring optimal performance.
- Coordinate with third-party vendors for computer issues.
- Provide on-site solutions for end-users; occasionally cater to remote users.
- Assist IS staff with maintenance and other project-related tasks.
- Enhance Service Desk operations with updated SOPs.
- Familiarity with Microsoft Active Directory, Exchange Server, SharePoint, Teams, HP and Printronix printers, and Yealink IP phones.
- 24/7 on-call availability during peak seasons and participation in on-call rotation.
- Adhere to local and enterprise compliance standards.
- Travel for maintenance and other duties when required.
- Manage inventory for essential production hardware.
Requirements:
- Primarily in-office role; occasional teleworking as per business needs.
- Solid IT concepts understanding with proficiency in Microsoft Windows 10+, Microsoft Office 2016+, network devices, and antivirus software.
- Effective communication, multitasking, analysis, and problem-solving skills.
- Ability to handle tech requests independently and efficiently.
- Commitment to excellent customer service, teamwork, and continuous learning.
- Cisco knowledge and hands-on experience.
- Capability to lift/carry up to 50lbs.
- Associate degree mandatory; bachelor’s preferred.
- Minimum 6 months in Computer Technology; 1+ year in a manufacturing environment preferred.
