Service Desk Specialist
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Accentuate Staffing is recruiting for a Service Desk Specialist. This role is a full-time, open-ended contract, hybrid position. This role is the perfect role for someone who is looking for hands on experience working in high energy, fast-paced environment. You’ll have the opportunity to showcase your skillsets as well as sharpen them!
Responsibilities:
- Provides first level response to clients to resolve computer and application problems; assists in second level problem resolution, when directed.
- Configures, troubleshoots, and supports all desktop and laptop computers and associated peripherals. Provides cell phone and user phone setup and support, including vendor coordination.
- Provides liaison between clients and IT engineers.
- Consults with clients and provides training on the use of desktop software, hardware, communications systems, and associated products.
Requirements:
- A minimum of three (3) years of technical support experience preferred.
- Associate degree in computer science or equivalent required. Bachelor’s degree in computer science or equivalent preferred.
- Combination of training and work experience may be substituted for the educational requirements. CompTIA A+ and Network+ certifications preferred.
- Working knowledge of help desk ticketing software and IT support tools required.
- Strong knowledge of applications like Microsoft Windows and Office, smart phones, and PC hardware configuration.
- Experience with Windows 11, 10, and Mac OS
- Knowledge of customer service principles and practices
- Normal business hours, with limited overtime and rotating on call support as required.
- Travel is limited and normally contained within the state.Position may require the lifting, moving, and installing of IT equipment with weights in the 25-pound range.
