Responsibilities:

• Prepare reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software.
• Review, interpret and analyze Field Service Reports
• Manage and maintain service schedules
• Interact with both internal and external customers
• Schedule service calls by gathering information from customer and log calls in system. Follow up to determine call status.
• Assist with subcontractor pre-approval process
• Answer phone calls and direct calls to appropriate parties or take messages.
• Perform general office duties, such as ordering supplies, maintaining records management database systems
• Open, sort and distribute incoming correspondence, including faxes and email
• Make travel arrangements for techs when needed
• Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board and other meetings
• Provide administrative support to service technicians Coordinate and direct office services
• Provide information when needed that can be used for managerial reports, financial statements, strategic planning and decision-making
• Perform basic bookkeeping services (setting up new customers, service agreements, and vendors, processing time sheets, etc.)
• Support the accounting team and serve as back up for the Accounting Asst when/if time allows

Requirements:

• 3-5 years of work experience in a related field or in dispatching
• HVAC/Plumbing and or electrical industry experience preferred
• Service management or accounting system experience a plus