Responsibilities:

• Answering multi-line phones and directing calls to the appropriate personnel.
• Greeting and welcoming customers, providing them with a warm and friendly first impression of the collision center.
• Entering and managing invoices accurately and efficiently in the system.
• Tracking and maintaining data related to repairs, customer information, and financial transactions.
• Opening, sorting, and distributing mail to the appropriate departments.
• Placing orders for office supplies and materials, ensuring adequate stock levels are maintained.
• Processing payments from customers accurately and professionally.
• Assisting with general administrative tasks such as filing, scanning, and organizing paperwork.
• Collaborating with other team members to ensure smooth and efficient operations within the office.
• Providing excellent customer service by addressing inquiries and resolving any concerns promptly and professionally.

Requirements:

• 1-3 years of office experience, preferably in a similar role.
• High School Diploma or equivalent.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential.
• Experience with QuickBooks or other accounting software would be ideal.
• Bilingual (Spanish) is a plus.
• Excellent organizational and time management skills to handle multiple tasks efficiently.
• Strong attention to detail and accuracy in data entry and record keeping.
• Exceptional interpersonal and communication skills to interact with customers and team members effectively.
• Ability to maintain a professional and positive demeanor in a fast-paced environment.
• Reliable and punctual with a strong work ethic and commitment to teamwork.