Medical Device Support Engineer
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Accentuate Staffing is working with a globally recognized and fast growing medical device company in RTP. The company manufactures, distributes, and supports class I medical devices. The ideal candidate will be a hands on tinkerer who enjoys troubleshooting and working through electrical and computer issues!
Responsibilities:
- Provides remote support responding to external and internal technical inquiries, over phone and email.
- Diagnoses, troubleshoots, and resolves customer issues.
- Works to resolve open cases in an effective and timely manner.
- Maintains an accurate record of all communications through case ticketing system.
- Creates repair quotes and works with logistics team on RMA cases.
- Dispatches calls to other team members to keep a balanced workload.
- Collaborates with the Service and Logistics Team to organize the technical support activities.
Requirements:
- BS Degree in BioMedical Engineering or similar degree preferred
- 1 – 5 years of related technical support or engineering experience.
- In-depth knowledge of hardware and networking systems.
- Ability to troubleshoot complex software and hardware issues.
- Linux experience and a knowledge of IT and networking environments is preferred
- Strong organization skills and ability to manage tasks independently.
- Experience in the healthcare industry a plus
