Front Desk Representative
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Accentuate Staffing is seeking a Front Desk Representative for an eye care center in Raleigh, NC . The Front Desk Representative will first point-of-contact for the overall patient experience. The representative will be primarily responsible Front Desk/Patient Check-In area and/or the Patient Check-Out area. We are seeking a candidate that is polite, attentive, and organized that can effectively communicate with patients and assist them in any way they can.
Responsibilities:
- Answers and triages incoming calls in a high volume setting in a courteous and highly professional manner. Provides patients with an exceptional, one of kind experience that leads to high levels of patient satisfaction.
- Responds to incoming appointment requests via email.
- Accurately schedules appointments according to our practice templates and protocols.
- Assists referring physicians with scheduling patients.
- Collecting insurance and demographic information from patients to adequately schedule or manage check-in and check-out.
- Managing time of service collections included in the check in and check out processes.
- Communicating with internal team members to resolve patient inquiries.
- Identifying trends that are impacting patient satisfaction and communicating to leadership.
Requirements:
- Front Desk/Receptionist experience (preferably in the medical field)
- Experience within a professional environment with a strong customer service focus.
- Minimum 2-3 year customer service experience
- Customer service skills and enjoy exceeding our patients’ expectations by delivering the gold standard in service.
- Ability to maintain a high degree of confidentiality that meets all HIPAA requirements.
- Must enjoy learning about ophthalmology, optometry, dermatology, and cosmetic facial surgery.
- Strong oral communication skills and be able to communicate clearly, professionally and with a high level of self-awareness to patients and co-workers.
- MS Office proficiency – strong computer skills and can manage multiple programs at one time with ease.
- You are a team player and can come up with great ideas!
- High School Diploma
