Responsibilities:

• Prepare for customer inquiries by studying products, services, and customer service processes.
• Respond to customer inquiries with a positive and professional attitude.
• Review notes and records regarding previous inquiries and responses to offer an accurate response, while gathering and researching information, assembling, and forwarding information as needed for resolution.
• Record customer inquiries by documenting inquiry into the system platforms.
• Proactively engages in a culture that focuses on building a loyal customer base by quickly and thoroughly solving problems for customers anytime deliveries, transactions or experience don’t go as planned.
• Provide our customers with an exceptional shopping experience by using active listening skills to learn what the customer is truly looking for and can achieve a positive outcome.
• This position will rotate with the front desk reception responsibilities.
• Ability to work 1 Saturday per month from 10 am until 2 pm.

Requirements:

• High school education or higher with an interest in customer service, retail, or E-commerce.
• Ability to communicate professionally in writing and verbally.
• Must possess good communication and interpersonal skills for interacting and networking with customers.
• Be organized and familiar with computers, having good data entry skills and the ability to read and interpret order and related information from the systems and from printed reports.
• Excellent computer skills including Excel and Outlook.
• Ability to learn our website and products to help customers find the goods they are interested in.