Customer Service Representative
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Accentuate Staffing is currently recruiting for a hybrid Customer Service Representative for a client in Cary, NC. This position is the key liaison between the organization and its customers and will ensure the order process is executed accurately, including receiving the order, order entry, establishing available-to-promise via current inventory or production, order shipment and tracking, order delivery, and customer invoicing; all while keeping internal and external parties apprised of the order status. Customer Service Representatives also take the lead to ensure customer issues are discerned, documented, resolved, and communicated effectively internally and with the customer. This is a hybrid role– 3 days in office 2 from home.
Responsibilities:
- Front Line Customer contact that ensures the order process is executed timely and accurately.
- Maintain accurate estimated Ship Dates for orders by communicating and coordinating with the Site Production and Logistics Coordinator as well as Production Distribution Planner to define date based on input supply and the production schedule
- Effectively implement pricing and programs to ensure accurate execution of invoicing customers
- Properly enter new customer ship-to information for existing customers to support an accurate order-to Invoice process
- Ensure properly labeled product is shipped to our customers based on the state regulatory label requirements
- Provide real time feedback and input to Site Production and Logistics Coordinator and/or Production Distribution Planner on changes in customer product requirements
- Coordinate logistics with public warehouses and manufacturing sites which includes coordinating daily shipping with Third Party Logistics Provider, printing bill of lading, and sending shipment releases to warehouses and/or manufacturing sites
- Communicate any product shortages to the Production Distribution Planner and work with the operations team on issue resolution and contingency planning
- Provide weekly updates on the status of open orders and invoice orders within 24 hours of shipment
- Ensure prompt resolution for all customer issues by working with appropriate department to identify root cause and implementation of corrective and preventative actions
- Provide support to Inventory Control Manager and Account Receivable Specialist for inventory reconciliation and customer billing questions or issues
- Oversees and facilitates daily logistics activities and grants approvals for requested spends for expedited shipments requested by sales, customer service, or plant facilities
Requirements:
- Bachelor’s Degree Preferred or equivalent Customer Service Experience
- Professional approach to work with Customer Centric focus
- Experience utilizing SFDC and Oracle SAP
- Bilingual candidate preferred
- Prior agriculture knowledge and International shipping experience
- Clear & concise communicator with external customers as well as production, planning, regulatory, commercial, and marketing teams
- Computer skills must include experience with ERP, Excel, and Word
- Excellent verbal and written communication skills
- Highly Organized, detail oriented with respect to documentation and compliance
- Good problem-solving skills
- Ability to multi-task and maintain composure in fast paced environment
- Must be able to work scheduled hours on a rotating shift
- Team player with the ability to work with minimal supervision
