Customer Service Representative
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Accentuate Staffing is seeking a Customer Service Representative for one of our clients in Raleigh, NC. This is a great opportunity for a well-organized and eager individual who likes customer-facing and project management. This role will be instrumental in the communication and job management with top clients. The ideal candidate is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience.
Responsibilities:
- Assists the executive team with managing orders, tracking production, etc.
- Suggests appropriate products and services to meet customer needs and budget
- Assists in following up on leads and referrals resulting from telephone calls, marketing, and email activity
- Demonstrates the ability to carry on a business conversation with customers
- Prepares estimates and establishes/maintains estimate follow-up procedures
- Communicates with customers on order status and changes in the production schedule
- Executes a variety of marketing functions, including mailings, thank you cards, website, social media, etc.
- Helps as needed with reports, close-out, invoices, and required paperwork
- Identifies and resolves customer satisfaction issues
- Establishes and maintains effective team relationships with all support departments
- Manages the oversight of their jobs through the prepress and production process
Requirements:
- High school diploma or GED required
- At least two years in retail, inside sales, customer service or executive assistant work
- Experience resolving customer satisfaction issues
- Experience working under pressure with multiple tasks/projects
- Proficient computer and internet skills, including Microsoft Office suite
- Strong verbal and written communication skills
- Basic math skills
- Strong organizational and time management skills
- Familiarity with Adobe tools a plus
