Claims Support Specialist
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Accentuate Staffing is currently recruiting for a Claims Support Specialist to join established company in Raleigh. This is temp-to-hire, onsite Mon-Fri. After converting to permanent employee, you will be allowed to work 2 days on office and 3 days from home. The Claims Support Specialist will receive cross-functional training in various claims support tasks such as: cataloguing incoming electronic documents for the entire claims department, preparing and sending daily, weekly, monthly claims reports, as well as other duties as needed. This role will also assist with claims inbound calls with the goal of providing an exceptional customer experience.
Responsibilities:
- Adhere to the Claims Support schedule to ensure call service levels are met and customer satisfaction remains high.
- Index documents accurately and consistently attain monthly goal.
- Prepare reports and letters, completing and submitting them on time based on jurisdictional requirements.
- Initiate offsite check printing and prepare EOB’s daily.
- Respond to inbound calls from both internal and external customers and handle appropriately in a timely manner.
- Process unidentified mail, agent mailings and underwriting return envelopes to proper resolution.
- Investigate provider inquiries regarding bills and payments, providing EOBs as requested.
- Report any challenges, defects with workflows to Claims Support Supervisor
- Demonstrate proficiency with ImageRight, 8×8 and Advanced Claims.
- Issue payments for claims file expenses as directed.
- Process Entity Entry (I-9) to ensure compliance.
- Photocopying claim files, cataloguing medical records and electronic claim file data including EDI and other similar items.
Requirements:
- High school diploma or equivalent
- At least 2 years of customer service/support experience and/or two years of commercial insurance and/or claims experience or an equivalent combination of education and experience.
- PC Computer skills (MS Office, Outlook); knowledge of policy processing systems, imaging systems and/or CRM systems is a plus.
- Excellent customer relationship management skills required.
- Ability to learn quickly and adapt to changing environment.
- Solid customer focus and soft skills
