Responsibilities:

Service Administration

• Billing:  Close out repair calls on a daily schedule and generate and mail/email invoices. Review SPOT pending and invoice gross margin reports on a weekly basis to ensure it is being completed correctly and efficiently and variances are to be reported to the Service Manager.
• Portals:  Enter invoices into to customer specific electronic portals.
• Revenue Review: Complete on a weekly basis for SPOT accounts including over/under adjustments.
• Collections: Work with the Collections team members on aging and customer past due notices.
• Service Call Maintenance:  Review  and close all “complete” service calls.  Report discrepancies to Service Managers.

Administrative Responsibilities

• Ensures that all reporting is in compliance with the Security and Exchange Commission (SEC) and other reporting guidelines by researching and following accounting rules and regulations
• Provide support for annual audit, which may include research and reconcilement in order to meet auditor requirements.
• Responsible for accuracy, completeness and consistency of reporting financial records.
• Share in the responsibility with the rest of the team as being in the queue for project purchase order generation.
• Engage in on-going training and development in order to remain proficient in current accounting principles and changes in regulations.

Relationship Building

• Establish and maintain a rapport / positive working relationship with all potential and existing customers.  Promptly address any customer concerns and assure resolution in order to maintain positive long-term relationships.
• Establish and maintain a rapport / positive working relationship with company associates.  Professionally resolve any issues in order to capitalize on all business growth opportunities.
• Participate in the industry affiliations and community organizations and being involved in company sponsored events.

 Competencies

• To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
• Problem solving: Identify and resolve problems in a timely manner; gather and analyze information skillfully.
• Customer Service: Manages difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meets commitments.
• Planning/Organizing: Prioritize and plan work activities and use time efficiently.
• Quality Control: Demonstrate accuracy and thoroughness monitor own work to ensure quality and apply feedback to improve performance.
• Quantity: Meet productivity standards and complete work in a timely manner.
• Adaptability: Adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability: Consistently at work and on time, follow instructions, respond to management direction and solicit feedback to improve performance.
• Safety and Security: Observe safety and security procedures and use equipment and materials properly.

Requirements:

Education and Training Requirements (licenses, programs or certificates)

• Associate’s Degree in accounting or five years of related accounting experience

Experience and Knowledge Requirements

• Great Plains Accounting experience preferred
• Intermediate level of computer literacy, specifically MS Word and Excel