Bilingual Support Services Coordinator

Bilingual Support Services Coordinator

Bilingual Support Services Coordinator

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Accentuate Staffing is currently seeking a full time remote Bilingual Support Services Coordinator for our client in Morrisville. The Bilingual Support Services Coordinator plays a vital role in delivering customer service functions to individuals, including educating them about managed care, tailored plans, available resources, services, benefit plans, service definitions, and medical and behavioral health services. This is a permanent position.

Responsibilities:

  • Provide comprehensive support and assistance to members, recipients, and community stakeholders
  • Triage caller needs to determine the level of urgency and appropriate response, offering guidance and solutions in a calm and supportive manner.
  • Identify urgent and emergent calls that require immediate attention or intervention and escalate these cases to licensed clinicians or appropriate professionals.
  • Assist callers in navigating the complex network of human services agencies, community resources, churches, schools, and related organizations that provide support to clients and their families.
  • Maintain accurate and detailed records of all interactions, ensuring compliance with confidentiality and privacy regulations.

Requirements:

  • Bachelor’s degree in a Human Services or related field
  • Minimum of four (4) years of experience in a community, business or governmental program that delivers mental health support services
  • Bilingual proficiency in Spanish and English required.
  • Strong knowledge of local resources and service providers.
  • Excellent written and oral communication skills.
  • Outstanding interpersonal skills and a commitment to delivering exceptional customer service.
  • Ability to remain composed and supportive when dealing with individuals in crisis.

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