Responsibilities:

• Key member of Order-to Cash process
• Primary contact for cash forecasting, billing and debt collection
• Management of customer portfolio in relation to new account(s), credit status, credit limit, account reconciliation, cash application and reconciliation, deductions management, disputes and escalations.
• Team management responsibilities including promoting professional development for team members, performance appraisal, and employee counseling for junior and managerial staff
• Develop and implement policy and standard operating procedures for the department’s adherence
• Serve as key bank liaison and direct contact for ITMS and 3^rd party electronic check deposit provider
• Collaborate with sales and contracts team to review agreements, addendums and negotiation of terms
• Audit, monitor and report any deviations from credit standards regarding internal and external audit quarterly and annual. Monitor risk assessment controls
• Develop a recovery system and initiate collection efforts on aged items and minimizing bad debt
• Review/approve and or process all incoming debit/credit memos claims as per industry standards. Manage processes and workflows via AHI cloud portal administrator.
• Analyze aged activity and proactively identify possible collection issues. Monitor customer account details for non-payments, delayed payments, un-applied(s), and other irregularities, particularly with credits/debit classified memos and payments
• Liaise cross functionally with sales returns, chargebacks and expiry team to cross reference and avoid potential duplication
• Collaborate with customer service and sales to provide required support for validating customer’s claim request.
•  Communicate and respond to customer inquiries, requests, communication via telephone, email, fax etc.
• Performs monthly AR accruals and reconciliation of un-applied ledger and GL account reconciliations
• Prepare management reports including DSO Aging analysis and other metrics
• Initiate and distribute monthly customer statements and ATB
• Collaborate with accounting department to provide required accounting close requirements as per the close schedule.
• Collaborate with warehouse and supply chain to confirm FOB departure and destination for validating claims with Gross to Net reporting.  Delivery confirmation reporting
• Develop and implement suggestions for processes within the AR Department (EDI, IT, systems implementation, identify issues that require attention)
• Provide input to weekly / bi-monthly departmental briefing/meeting
• Perform special projects may be assigned by management
• Ensure financial and or Ad hoc reporting activities exceed the company’s requirement to expedite critical decisions for the business
• Track KPI and metrics

Requirements:

• Bachelor’s degree in Accounting, Business, or Finance
• Five (5) years accounting experience in AR and Revenue Recognition
• Five (5) years managerial experience preferred
• Able to resolve issues in a timely manner
• Detail oriented, analytical, critical thinking and problem-solving skills
• Excellent written and verbal communication skills
• Strong excel skills
• SAP required
• Dun and Bradstreet functionality required
• Understanding of pharmaceutical industry, pricing, contract and flow preferred
• Customer service focused