Application Support Analyst
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Accentuate Staffing is currently recruiting for an Application Support Analyst to join a medical device company located in Morrisville, NC. The ideal candidate will be responsible for installing and supporting applications on the servers. The key technologies will be the backbone techs of Linux, Windows, and related hosting applications. If you are looking to gain experience with a fast-growing team and be a part of a collaborative work environment, this is the position for you!
Responsibilities:
- Install, configure, test, manage, maintain and upgrade software including database, operating systems, and applications independently and in teams
- Support applications in a multinational corporation and data center environment
- Support business applications in a federally regulated environment, specifically FDA, SOX, GLBA, PCI-DSS 3, and HIPPA-HITEC
- Perform upgrades on existing software to maintain supportability, usability, and effectiveness of applications
- Work with customers to evaluate, recommend, implement, test solutions for business needs
- Troubleshoot, diagnose and analyze incidents for integrated systems spanning multiple hosts, technologies and software applications in a matrixed management environment
- Document operations, installation, IQ, work instructions and troubleshooting
- Communicate technical problems, issues and alternatives to teams and management in ways that facilitate resolutions
- Resolve escalated Support Desk issues
- Drive tasks to completion with minimal supervision
Requirements:
- Bachelor of Science degree in Computer Science, Information Technology, Information Science, Management Information Systems. Or equivalent work experience.
- 3+ years’ experience in a related position.
- Experience with ITIL processes, software development, and documentation best practices.
- Experience in a regulated environment a plus.
- Experience with networking technologies and concepts including load balancing, firewalls, routing and switching networking, single sign-on and active directory
- Experience with: Windows Server, Unix / Linux, Java / .Net. Weblogic, Apache/Tomcat and Microsoft II2 Web servers, WebSphere / Oracle Business Intelligence, Oracle Applications and Database, Citrix Desktop, SQL Server, Microsoft OS, System Administration
- Experience with QAD, Delego, Vertex, Finance and Accounting systems, Oracle Agile PLM, Hyperion, and Lansa is a plus
- Strong communication and interpersonal skills required while working collaboratively in a team environment and interacting with customers, system owner, and vendors.
