Responsibilities:

• Process and organize scanned documents in various formats for retention on network and local drives.
• Receive/return incoming calls from the public to answer inquiries, handle complaints, troubleshoot problems and provide information.
• Process and mail/email complaint forms.
• Document quality assurance activities and assist with internal reporting and audits.
• Monitor internal email inbox(es) and action incoming e-mails as appropriate.
• Assist with the production of required reports for the Board.
• Other duties as assigned by leadership.

Requirements:

• Proficient with Microsoft Office software
• Familiar with Portable Document format (PDF) and Adobe Software
• Excellent data entry skills and accuracy
• Must be detailed oriented and possess excellent organizational skills
• Effective interpersonal and communication skills (including writing) and the ability to interface professionally with staff, Board, and public.
• Associate degree required
• Minimum of two to four years of administrative assistant experience