Responsibilities:

• Analyze accounts that are past due. Work with the customer on resolution of past due balances. Resolution considers approaches that are beneficial to company, agreeable by the customer and adhere to values.  Performs the collection of AR, processing credit card payments, etc.
• Post payments accurately and timely
• Oversee the invoicing process, reminder statements and past due notices to ensure that accounts are billed timely and accurately
• Perform account collection activities as necessary in accordance with company policies and procedures to reduce past due accounts/amounts
• Ensure that all necessary payment information (such as W-9, purchase orders, etc.) has been submitted to the vendors accounts payable department to expedite payment
• Research questions from customers and internal teams. Research may include but is not limited to the following: customer payment discrepancies, payment portal errors, application of cash, customer contact information and credit worthiness of customers
• Create new customer account requests and customer account change requests in a timely manner. Organization and the ability to communicate clearly with the sales team and customers is important.
• Approach all responsibilities with an eye for process improvement.
• Performs data validation and provides supporting documentation to ensure timely issuance of credit/debit memos.
• Provide reports as requested by manager and participation in projects as assigned by manager.

Requirements:

• Associate degree or higher is preferred
• 2-4 years of recent, relevant experience
• Intermediate Excel skills are required. Must be able to perform V-lookups
• Proficient with MS Office and, Salesforce CRM and accounting software systems is required