Customer Support Coordinator
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Accentuate Staffing is currently recruiting for a global manufacturer in Raleigh for a Customer Support Coordinator to support and be a primary point of contact for the customers and collaborate with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. Our client offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, pension plan, 401(k) and many other excellent benefits.
Responsibilities:
– Customer focused with a results-driven mindset.
– Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
– Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
– Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
– Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.
– Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.
– Review customer specifications and documents to apply technical and commercial requirements.
– Drive daily tactical customer proposals in addition to support strategic offerings, as well as identified sales win back opportunities.
– Partner with Site Hubs to drive quotation performance within region, and across the aligned product sites, while fully leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.
– Generate high quality, on time, value priced proposals to facilitate order fulfillment.
– Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate optimization.
– Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions to our valued end user customers.
– Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance, preparation of QBR data analytics.
– Maintain current, accurate and organized records of sales training, organization charts as well as other critical pieces of information needed to manage the sales engagement.
– In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectives.
– Receive in and compile weekly reports.
– Other duties as assigned.
Requirements:
– BS or BA Degree in relevant field and / or 0-2 years relevant experience
– Experience in Sales Force.
– Experience in pricing, contract review and ERP administration.
– Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
– Proficiency in Microsoft Office package.
– Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.
Preferred:
– Previous manufacturing experience
– Industry experience related to pumps/rotating equipment.
– Experience with customer relationship management in the power generation and utility industries.