Customer Specialist
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Accentuate Staffing is actively recruiting for a Customer Counter Support Specialist for a client in Youngsville, NC. Under the direct supervision of the Sales Manager, this role plays a vital role in delivering exceptional customer service and driving sales in a retail environment. Utilizing their knowledge of sales techniques and industry products, the representative will assist retail customers through walk-ins, telephone calls, and emails to provide valuable information and support.
Responsibilities:
- Interact with retail customers, both in-person and through communication channels such as telephone and email.
- Address customer inquiries regarding product selection, pricing, availability, and refunds/exchanges.
- Utilize in-depth knowledge of company products, procedures, and practices to provide accurate and helpful information to customers.
- Actively engage in selling company products, services, and related items to customers. Utilize effective sales techniques to promote products and increase sales revenue.
- Provide material estimates and quotes for small packages, such as stairs, decks, fences, sheds, and other related items.
- Efficiently enter customer orders into the computer system, ensuring accuracy in product details and quantities.
- Schedule the delivery of products to customers as per their requirements.
- Handle simple customer complaints in a professional and courteous manner, aiming to resolve issues promptly.
- Escalate more complex complaints or concerns to senior staff members for further resolution.
Requirements:
- High School Diploma or General Education Degree (GED).
- A minimum of six (6) months of sales-related experience is preferred.
- Demonstrated ability to engage with customers and promote products effectively
- Strong customer-centric approach with excellent communication and interpersonal skills.
- Ability to address customer inquiries professionally and maintain a positive attitude.
- Ability to handle and resolve simple customer complaints independently and escalate complex issues as needed.
- Capable of multitasking, prioritizing tasks, and maintaining order accuracy while managing a high volume of customer interactions.
