Responsibilities:

• Assist the Accounting Department with invoicing and accounts receivable collection.
• Responsible for accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
• Enhances client relationships while ensuring timely payments.
• Researches and reconciles billing discrepancies and short payments.
• Researches customers, contacts and builds processes surrounding accounts receivable best practices for both current and past due accounts.
• Builds strong and professional relationship with customers and applies excellent customer service in a timely manner.
• Makes outbound collection calls in a professional manner while keeping and improving customer relations.
• Escalates unresolved issues to management or internal sales representative.
• Manages mail correspondence to customers to encourage payment of delinquent accounts and maintains list of customers on credit hold.
• Ability to problem solve customer credit risk, collection and billing issues as they arise and work through a solution and or/present options to management.
• Identifies and communicates ideas to improve the collection process.

Requirements:

• 1+ years’ experience in accounting and/or collections preferred
• 3+ years’ experience in customer service
• Engage and partner with clients and internal partners as required
• Prefer working in a collaborative, team-based environment
• Excellent oral and written communication skills
• Excel in problem-solving
• Self-driven
• Excellent time management and organizational skills
• Ability to prioritize and leverage resources successfully
• Comfortable with Microsoft Office Suite