Managed Service Engineer
This job has been filled or expired, so you can no longer apply for it.
You can browse our current jobs in this category here or view the old job below.
Accentuate Staffing is partnering with a managed IT services provider that is hiring a Managed Service Engineer (level 1) to provide technical assistance (service/support) to clients around the RTP area. In this role, you’ll work with your team to ensure issues are resolved for clients on a regular basis. This is a great opportunity for someone looking to break into the tech space and join a team where you’ll have the opportunity to learn how to reach solutions across a wide range of applications and technologies.
We’re looking for someone who is interested in a full-time opportunity and has reliable transportation to travel onsite to assist clients of small to medium-sized businesses across the RTP area. Reimbursement for mileage, excellent benefits, and exposure to some of the most popular technologies are just some of the perks you’ll get when joining the team. If you are interested in or have experience providing support across IT equipment, applications, and software like Windows/O365 please apply!
Responsibilities:
- You’ll troubleshoot end-user issues for assigned clients on a daily basis.
- Work on all assigned tickets/projects until they are complete.
- Provide basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, and configuring and restoring from backup.
- Effectively communicate with clients while providing solutions – by this, we mean being able to translate technical terms into easily understandable information for non-technical people.
Requirements:
- Knowledge of IT applications, processes, software, and equipment.
- Experience with Windows desktop operating systems.
- Ability to multi-task and stay organized with priorities and tasks while documenting progress.
- Knowledge of TCP/IP and troubleshooting Internet connectivity and Terminal Services.
