Remote IT Support Specialist
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Accentuate Staffing is partnered with a growing building materials supplier to hire remote IT Support Specialists to join their team. This is fully remote and can be located anywhere in North Carolina . This is a 3 month contract with the possibility of extension. The IT Support Specialist will provide tech support to end users of systems company wide.
Responsibilities:
- Professional and timely response to customers’ requests for assistance regarding internal applications, hardware, printer and mobile needs via phone, email, or in person.
- Troubleshoot to identify causes and solutions for incidents reported by customers, and resolve issues as they arise
- Document issues and calls in help desk ticketing system
- Other standard help desk and technical support duties as they arise
Requirements:
- Phone technical support experience strongly preferred
- Associates degree in IT preferred. May be substituted by appropriate experience in a Help Desk position.
- Experience with MS Office products, ITIL Foundations Certifications preferred
- Excellent verbal and written skills
- Customer service and solution oriented mindset
- Ability to multi task and troubleshoot most issues independently or with minimal assistance.
