Desktop Support Engineer
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Accentuate Staffing is currently recruiting for a Desktop Support Engineer to join a local health services company. This position will consist of supporting Windows 10, MS Office, and PC/laptop hardware. This is a 3 month contract, remote opportunity.
Responsibilities:
- Perform initial configuration of installation of computer hardware, software, and peripherals.
- Install, configures, maintains, and troubleshoots workstations, peripherals, and software.
- Meet or exceed all stated Service Level Agreements.
- Diagnose and resolve hardware and software incidents, including operating systems (Windows and Mac), and across a wide range of software applications.
- Creates and maintains workstation deployment images.
- Creates, modifies, and deletes network, application, and email accounts.
- Works with vendor support contacts to resolve technical problems with desktop hardware and software.
- Reports project status and deliver documentation to ISS Manager.
- Interfaces successfully with internal customers and colleagues.
- Works with the Systems Administrator to automatically deploy software, and monitor assets.
Requirements:
- Associates degree or equivalent work experience
- 2+ years of desktop support experience desired
- Understanding of PC hardware and peripherals.
- Working knowledge of Windows 10 workstation Operating Systems.
- Working knowledge of Microsoft Office Products
- Working knowledge of Microsoft Exchange, SharePoint, and Active Directory.
- Working knowledge of computer hardware such as laptops, desktops, monitors, printers and peripherals
