Responsibilities:

• Create and maintain comprehensive documentation as it relates to our discipline
• Create action plans, designs, and implement solutions
• Level 2 and Level 3 support for problems identified with systems and network
• Will act as an escalation for Level 1 and Level 2 support technicians
• Maintain the server patch management methodology and solution
• Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed
• Support continuous improvement initiatives within the Infrastructure and Applications areas
• Implement pro-active preventative maintenance processes and procedures
• Ensures stability through performance monitoring and tuning
• Work within the IT Management System and contribute to its continuous improvement
• Troubleshoot complex issues, and participate in escalations within a team environment to determine root cause
• Interact with third party vendors as liaison between client and vendor
• Manage vendor and consulting relationships to ensure service level agreements are established and met
• Utilize superior customer service skills
• Respond to relevant service requests received from end users
• Provide reports and presentations on the status of supported systems as requested
• Participate in other activities necessary to support all departments and aspects of the business

Requirements:

• Bachelor’s degree in a related technical field
• Minimum of 5 years of IT industry experience is required.
• Preferred 3-5 years’ or more experience with the following:
  • SharePoint administration
  • SharePoint Online
• Familiar with the following technologies is preferred:
  • Microsoft Teams
  • Microsoft PowerApps
  • Microsoft Flow
  • Microsoft Logic Apps
  • MS SQL administration
  • Software development & methodologies